Support

Get it running

Most problems are load order or a renamed dependency folder. Start with the troubleshooting pages — they cover what actually comes up, in the order people hit it. Still stuck? Open a ticket below; it lands with the team in Discord and you can follow it from here.

Support centre

Your tickets

Connected to the Astral Works Discord. Open, read and answer your tickets here; the team replies from Discord and it shows up on this page as it happens.

Loading…

What to include in a ticket

Tickets with these four things get solved on the first reply. Without them it turns into twenty questions.

The first error, not the last

Scroll your server console up to the first red line. Everything after it is usually fallout from that one failure.

Your ensure block

The relevant lines from server.cfg. Load order causes more tickets than every other cause combined.

Dependency versions

ox_lib and ox_inventory move quickly. A resource built against a newer ox_lib will fail on an old one.

What you changed

If you edited the config, say what. A missing comma is the single most common cause of a script refusing to start.

Check the troubleshooting pages first

Eight articles covering dependencies, load order, syntax errors, missing item icons, database errors, props not spawning, webhooks and admin permissions.